Terms of Service

Last updated: June 1, 2025

Welcome to ZOAK Consulting. These Terms of Service ("Terms") govern your access to and use of the services, website, and content provided by ZOAK Consolidated LLC, a Delaware limited liability company, doing business as ZOAK Consulting ("we," "us," "our").

1. Acceptance of Terms

By accessing and using our services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by these Terms, please do not use our services.

2. Services Description

ZOAK Consulting provides strategic consulting, performance transformation, and technology integration services. The specific scope of services will be outlined in separate consulting agreements or statements of work.

3. Client Responsibilities

As a client, you agree to:

• Provide accurate and complete information necessary for service delivery
• Cooperate with our team and provide timely feedback
• Respect intellectual property rights
• Make payments as agreed upon in our consulting agreements
• Maintain confidentiality of proprietary methodologies and tools

4. Intellectual Property

All intellectual property rights in our methodologies, frameworks, tools, and deliverables remain the exclusive property of ZOAK Consolidated LLC unless otherwise specified in writing. Client-specific work products and customizations will be addressed in individual consulting agreements.

5. Confidentiality

We maintain strict confidentiality regarding all client information and business dealings. Both parties agree to protect confidential information and not disclose it to third parties without written consent.

6. Payment Terms

Payment terms and conditions will be specified in individual consulting agreements. Generally:

• Invoices are due within 30 days of receipt
• Late payments may incur additional charges
• Disputed charges must be reported within 30 days
• Services may be suspended for non-payment

7. Limitation of Liability

To the fullest extent permitted by law, ZOAK Consolidated LLC's liability shall not exceed the total amount paid by the client for the specific services in question. We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues.

8. Force Majeure

Neither party shall be liable for any failure or delay in performance under this agreement which is due to circumstances beyond their reasonable control, including but not limited to acts of God, war, terrorism, pandemic, or government regulations.

9. Termination

Either party may terminate consulting engagements in accordance with the terms specified in individual consulting agreements. Upon termination:

• All outstanding payments become immediately due
• Each party shall return or destroy confidential information
• Surviving clauses include confidentiality, intellectual property, and limitation of liability

10. Governing Law

These terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions. You agree to submit to the personal jurisdiction of the courts located in Delaware for the resolution of any disputes.

11. Dispute Resolution

Any disputes arising from these terms or our services shall be resolved through:

• Good faith negotiation as the first step
• Mediation if negotiation fails
• Binding arbitration in the State of Delaware as the final resolution method

12. Modifications

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting. Continued use of our services constitutes acceptance of modified terms.

13. Severability

If any provision of these terms is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect.